Responsible Gaming
Safer Gambling
Deposit limits may be set for the following periods:
Daily
Weekly (Monday to Sunday)
Monthly (calendar month)
At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after a 24 hour cooling-off period; and only after a further confirmation from yourself, whilst a decrease to deposit limits will be instantly applied.
If you would like to set a deposit limit, please click here. Alternatively, you can contact Customer Service for assistance.
3.2 Take a Break
At Jackpot City Casino we understand that a Customer’s personal / financial circumstances may change and that there will be times when it makes sense to take a break from gambling (perhaps to save for a new car, a holiday or simply when travelling) and you can by requesting one of the following Take a Break periods:
24 hours
48 hours
1 week
2 weeks
3 weeks
4 weeks
6 weeks
You can either set the break period yourself via the My Account feature within the software or by contacting Customer Service and asking for a Take a Break period to be applied to your account(s). Upon receipt of your request, Jackpot City Casino will take the necessary measures to temporarily suspend all accounts you hold with brands managed by Betway Limited until the break period has expired.
NOTE: Upon the Take a Break period expiring, your account will automatically be re-activated and you will once again have access to participate at Jackpot City Casino.
If you would like to take a break from gambling, please click here. Alternatively, you can contact Customer Service for assistance.
3.3 Activity Statement
Information relating to each of your gaming sessions at Jackpot City Casino can be viewed for up to 30 days. The information includes the start date and time of your gaming session plus its duration.
Further information regarding your activity at Jackpot City Casino can also be viewed for a period of at least 90 days. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.
3.4 Session Reminders
Don’t get lost in the game. Establish a Session Reminder and keep track of the time you spend gambling.
Upon expiry of the time period selected, an automated message reminding you of how long you’ve been playing will appear on the screen and also requires you to select one of the following three options:
Continue
Exit (end the game)
View Account History
If you would like to be reminded about how long you’ve been playing for, please click here to set a Session Reminder. Alternatively, you can contact Customer Service for assistance.
3.5 Account Closure
If you feel like taking some time away from gambling, or you do not feel gambling is entertaining anymore, or for any other reason, you can simply close your account. Accounts can be re-opened by contacting the customer service team once a minimum of 24hrs has passed since the initial closure. If you would prefer not to have that option please see our take a break option, which will restrict access to your account from 24 hours up to 6 weeks.
If you would like to close your account, you can do so by logging in and clicking here or alternatively you can contact our Customer Service team for assistance.
3.6 Stop Gambling - Exclusion
Should you consider that gambling has become problematic, you also have the ability to Self-Exclude yourself either via the My Account feature within the software or by contacting Customer Service and asking for a Self-Exclusion period to be applied to your account(s). The following Self-Exclusion options are available:
6 months
1 year
2 years
3 years
4 years
5 years
Upon receipt of your Self-Exclusion request, Jackpot City Casino will take the necessary measures to block your access across all brands managed by Betway Limited and will contact you with a view to returning any remaining funds held in account balances cancelling any outstanding wagers and less any unused bonus money.
As a further preventative measure, Jackpot City Casino recommends you consider applying the same safeguard at other gambling operators with whom you hold an account.
NOTE: Upon the Exclusion period expiring, your account will not automatically be re-activated. The account may only be considered for re-activation by Jackpot City Casino upon your own request (contact must be either by telephone or in person) and may only come into effect after a 24 hour Cooling-Off period has been instituted. Please note your return is not guaranteed and is subject to internal checks.
If you need to stop gambling, you can set a self-exclusion period by logging in and then clicking here. Alternatively, you can contact Customer Service for assistance.
If you are considering self-exclusion, you may wish to register with GAMSTOP.
GAMSTOP is a free service that helps you self-exclude from all online gambling companies licensed in Great Britain.
To find out more and to sign up with GAMSTOP please visit https://www.gamstop.co.uk/.
3.7 Internal checks
Jackpot City Casino conducts regular checks to ensure our customers are gambling at a level that is safe and sustainable. Should Jackpot City Casino, upon these checks, feel you may be at risk of gambling harm, we reserve the right to enforce restrictions on your account such as, but not limited to, imposing deposit limits and preventing you from receiving promotional marketing or opting into bonuses.
Should Jackpot City Casino feel that gambling may not be safe for you they reserve the right to limit or suspend your account. Upon suspension of your account/s held with Betway Limited, any remaining funds held in account balances will be returned – subject to our Terms.
While Jackpot City Casino endeavours to honour all bets placed by customers, in the event that it is established that your account/s should be suspended for Safer Gambling reasons, Jackpot City Casino reserves the right to void any bets placed after a decision is taken.